Terms of Service

1. Booking Agreement

By completing a booking through our platform, you agree to these Terms of Service. A booking constitutes a binding agreement between you and the venue for the selected game experience at the specified date and time.

2. Arrival & Check-In

Please arrive at least 15 minutes before your scheduled start time for check-in. Late arrivals may result in a shortened experience or forfeiture of your booking without refund. The venue reserves the right to deny entry to groups that arrive after the scheduled start time.

3. Participants & Waivers

All participants must sign a liability waiver before entering the game. Participants under 18 must have a parent or legal guardian sign the waiver on their behalf. The venue may set minimum age requirements for certain rooms.

4. Group Size

Each room has a minimum and maximum number of participants. If your group does not meet the minimum, you may be paired with other guests at the venue's discretion. Exceeding the maximum group size is not permitted for safety reasons.

5. Safety & Conduct

Participants must follow all safety instructions provided by staff. The venue reserves the right to remove any participant who behaves in a disruptive, dangerous, or intoxicated manner without refund. You are responsible for any damage caused to room props or equipment through negligence or intentional misuse.

6. Health & Physical Requirements

Escape rooms may involve dim lighting, confined spaces, sound effects, and moderate physical activity. Please inform the venue of any medical conditions, claustrophobia, or accessibility needs before your experience. The venue will make reasonable accommodations where possible.

7. Photography & Recording

Photography and video recording inside games are generally not permitted during gameplay to preserve the experience for other guests. The venue may offer group photos before or after your experience. By participating, you consent to being photographed by venue staff for promotional purposes unless you opt out.

8. Spoilers

Please do not share puzzle solutions, clues, or detailed room descriptions publicly. This helps ensure a great experience for all guests.

9. Payment

Full payment is required at the time of booking unless otherwise specified. All prices are displayed in the local currency and include applicable fees. Additional services such as gift cards, add-ons, or merchandise may be available at an extra cost.

10. SMS Messaging Terms

By checking the "Text me booking updates" checkbox during checkout and providing your phone number, you provide your prior express written consent to receive automated transactional text messages from us (powered by Skape) at the phone number you provide. These messages are sent using an automated telephone dialing system and/or prerecorded messages via Twilio, a third-party messaging service provider.

Message Types: You may receive the following transactional messages:

• Booking confirmations
• Booking reminders (24 hours and 2 hours before your scheduled time)
• Waitlist availability notifications
• Group booking invitations
• Post-experience review requests

Message Frequency: Up to 3 messages per booking (1 confirmation and 2 reminders), plus occasional waitlist, group invite, or review messages. Frequency varies based on your booking activity.

Consent Not Required for Purchase: Consent to receive SMS messages is not a condition of purchasing any service or making any booking. You may complete your booking without opting in to SMS.

Opt-Out: You may opt out at any time by replying STOP to any message you receive. You will receive a one-time confirmation of your opt-out. No further messages will be sent unless you re-subscribe by opting in during a future booking.

Help: Reply HELP to any message for assistance, or contact the venue directly through the contact information on their website.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. We do not charge for SMS messages, but your carrier may apply standard messaging fees.

Supported Carriers: SMS messaging is supported on most major US carriers including AT&T, T-Mobile, Verizon, US Cellular, and others. Carrier support is not guaranteed and may change without notice.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that are delayed or fail to be delivered due to carrier issues or circumstances beyond our control.

Third-Party Messaging Provider: SMS messages are transmitted through Twilio, Inc., a third-party communications platform. By opting in, you acknowledge that your phone number and message content will be processed by Twilio in accordance with Twilio's Privacy Policy.The venue does not sell, rent, or share your mobile phone number, opt-in status, or SMS message content with any third party or affiliate for marketing or promotional purposes. Mobile data is shared only with our SMS delivery provider (Twilio) to transmit the messages you have requested, and is retained as required by carrier and FCC rules. Your phone number is used solely for the transactional messages described above.

For full details on how your data is handled, see our Privacy Policy. For refund and cancellation information, see our Cancellation Policy.

11. Limitation of Liability

The venue is not liable for personal injury, loss of personal belongings, or any indirect damages arising from your participation in the game experience, except where caused by the venue's negligence. Participation is at your own risk.

12. Changes to Terms

These terms may be updated from time to time. The terms in effect at the time of your booking will apply to that booking.

13. Contact

For questions about these terms or your booking, please contact the venue directly through the contact information provided on their website.