Cancellation Policy

1. Cancellation by Customer

We understand that plans can change. If you need to cancel your booking, please do so as early as possible. Cancellation policies may vary by venue, but the following general guidelines apply:

• 48+ hours before: Full refund
• 24-48 hours before: 50% refund or full credit toward a future booking
• Less than 24 hours: No refund (credit may be offered at the venue's discretion)

The venue may have more specific cancellation windows. Please check with the venue directly if you are unsure.

2. Rescheduling

Rescheduling is available subject to availability and must be requested at least 24 hours before your original booking time. To reschedule, contact the venue directly or use the booking management link in your confirmation email. Rescheduled bookings are subject to any price differences for the new date or time.

3. No-Shows

If you do not arrive for your booking and have not cancelled or rescheduled in advance, this is considered a no-show. No-shows are not eligible for a refund. The venue may, at its sole discretion, offer a partial credit for future use.

4. Late Arrivals

If you arrive after your scheduled start time, the venue may shorten your experience to stay on schedule for subsequent bookings. No partial refunds are provided for shortened experiences due to late arrival. If you arrive too late to participate, this will be treated as a no-show.

5. Cancellation by Venue

In rare circumstances, the venue may need to cancel your booking due to unforeseen events such as equipment failure, safety concerns, staffing issues, or severe weather. If the venue cancels your booking, you will receive a full refund or the option to reschedule at no additional cost.

6. Refund Processing

Approved refunds are processed back to the original payment method. Please allow 5-10 business days for the refund to appear on your statement. Refunds for bookings paid with gift cards or credits will be returned as venue credit.

7. Gift Cards & Vouchers

Bookings made with gift cards or promotional vouchers are subject to the same cancellation policy. Refunds for gift card purchases will be credited back to the gift card balance. Promotional vouchers may have additional restrictions.

8. Group Size Changes

If your group size changes after booking, please contact the venue as soon as possible. Reductions in group size may be subject to the minimum group requirement for the room. Additional participants can be added subject to the room's maximum capacity and availability.

9. Contact

For cancellations, rescheduling, or questions about this policy, please contact the venue directly through the contact information on their website, or use the booking management link in your confirmation email.