Privacy Policy

1. Introduction

We ("we," "us," or "our") respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you book a game experience with us. Our booking platform is powered by Skape.

2. Information We Collect

When you make a booking or interact with our site, we may collect:

• Contact Information: Name, email address, and phone number
• Booking Details: Selected room, date, time, group size, and special requests
• Payment Information: Payment details processed securely through Stripe or Square (we do not store full card numbers)
• Waiver Information: Names, signatures, and emergency contacts provided on liability waivers
• Device Data: Browser type, IP address, and cookies for session management

3. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Send booking confirmations and reminders
• Manage waivers and check-in
• Respond to your questions or requests
• Improve our service and customer experience
• Post-experience communications such as review requests and leaderboard updates

4. SMS Communications & Twilio

If you opt in to SMS notifications during checkout by checking the "Text me booking updates" checkbox and providing your phone number, you consent to receive automated transactional text messages. Your mobile phone number and opt-in data are collected solely for the purpose of sending you these transactional booking messages. Messages are sent using Twilio, Inc., a third-party cloud communications platform.

Messages You May Receive:

• Booking confirmations
• Reminders (24 hours and 2 hours before your booking)
• Waitlist availability notifications
• Group invite notifications
• Post-experience review requests

Message Frequency: Up to 3 messages per booking (1 confirmation and 2 reminders), plus occasional waitlist, group invite, or review messages.

Consent: Consent to receive SMS is not a condition of any purchase. You may complete your booking without opting in.

Opt-Out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation. No further messages will be sent unless you re-subscribe. Reply HELP for assistance.

Message & Data Rates: Message and data rates may apply depending on your carrier. We do not charge for SMS messages.

Data Shared with Twilio: When you opt in to SMS, the following data is transmitted to Twilio for message delivery:

• Your phone number
• Message content (booking details, reminders, etc.)
• Message delivery status and timestamps

Twilio processes this data as a service provider on our behalf and in accordance with Twilio's Privacy Policy. Twilio retains message logs and delivery metadata as described in their privacy policy. We do not authorize Twilio to use your data for any purpose other than delivering messages on our behalf. No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes at any time. Information may be shared with service providers (such as our SMS delivery vendor) solely to deliver the messages you have requested. We retain SMS opt-in records as required by carrier and FCC rules.

Carrier Disclaimer: Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.

5. Data Sharing

We do not sell, rent, or trade your personal information. We do not share your information with third parties for their own marketing purposes. We share data only with the following service providers who process data on our behalf:

• Skape (Booking Platform): Powers our online booking, customer management, and communications. Skape stores your booking data, contact information, and account details.
• Stripe or Square (Payment Processing): Processes your payment securely. We do not store full credit card numbers. Payment data is handled per Stripe's or Square's privacy policies.
• Twilio (SMS Delivery): Transmits text messages when you opt in. Receives your phone number, message content, and delivery status. See Twilio's Privacy Policy.
• Resend (Email Delivery): Sends booking confirmation and reminder emails. Receives your email address and message content.
• Legal Requirements: We may disclose your information when required by law, subpoena, or legal process, or to protect our rights or safety.

6. Data Security

We take reasonable measures to protect your personal information, including encryption in transit, secure payment processing, and access controls. However, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your booking and contact information for as long as needed to provide our services and for reasonable business and legal purposes. You may request deletion of your personal information by contacting us directly.

8. Cookies

We use essential cookies to maintain your session and provide the booking experience. These are necessary for the site to function and cannot be disabled. We do not use third-party advertising cookies.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Know: Request what personal information we have collected about you, the categories of sources, and the business purpose for collection
• Right to Access: Obtain a copy of the personal information we hold about you
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions
• Right to Opt Out: Opt out of SMS communications by replying STOP to any message, or opt out of email communications via the unsubscribe link in any email
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

California Residents (CCPA/CPRA): Under the California Consumer Privacy Act and California Privacy Rights Act, California residents have the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. We do not sell or share your personal information as defined under the CCPA/CPRA. To submit a verifiable consumer request, contact the venue using the information below. We will respond within 45 days as required by law.

Nevada Residents: We do not sell your personal information as defined under Nevada law (SB 220).

To exercise any of these rights, please contact the venue directly through the contact information on our website.

10. Children's Privacy

Our booking service is not directed to children under 13. We do not knowingly collect personal information from children. Minors participating in game experiences must have a parent or guardian complete the booking and waiver process.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact

For questions about this Privacy Policy or your personal data, please contact the venue directly through the contact information on our website.